NDIS Service Agreement Template

NDIS SERVICE AGREEMENT

PARTIES TO THIS AGREEMENT
This Service Agreement is made between:
1. PROVIDER:
   Organisation: [Provider Business Name]
   ABN: [Provider ABN]
   NDIS Provider Registration Number (if applicable): [Registration Number]
   Contact Person: [Contact Name]
   Email: [Provider Email] | Phone: [Provider Phone]

2. PARTICIPANT:
   Full Name: [Participant Full Name]
   Date of Birth: [DD/MM/YYYY]
   NDIS Number: [NDIS Participant Number]
   Address: [Participant Residential Address]
   Email: [Participant Email] | Mobile: [Participant Mobile]

3. PARTICIPANT REPRESENTATIVE / NOMINEE (if applicable):
   Full Name: [Representative Full Name]
   Relationship: [Plan Nominee / Child Representative / Legal Guardian]
   Contact: [Representative Phone] | [Representative Email]
   Authority: [Documented Nominee Authority under NDIS Act 2013]

FUNDING MANAGEMENT
The supports covered by this agreement are funded under the participant's NDIS plan and are managed as follows:
[ ] NDIA-Managed (Agency Managed)
[ ] Plan-Managed (Plan Manager: [Plan Management Agency Name], Email: [Invoicing Email])
[ ] Self-Managed (Invoices sent directly to Participant or Nominee)

SCHEDULE OF SUPPORTS & PRICING
The Provider agrees to deliver the following supports in accordance with the NDIS Pricing Arrangements and Price Limits:

Support Description | Support Item Code | Unit | Rate (AUD) | Frequency / Total
---------------------------------------------------------------------------------
[Support 1 Name]    | [01_011_0107_1_1]  | Hour | $[Rate]    | [e.g. 2 hrs/week]
[Support 2 Name]    | [04_104_0125_6_1]  | Hour | $[Rate]    | [e.g. 1 hr/fortnight]
Establishment Fee   | [If applicable]    | Once | $[Rate]    | Once-off

PRICING & PRICE LIMIT ADJUSTMENTS
1. All rates charged under this agreement strictly adhere to the current NDIS Pricing Arrangements and Price Limits.
2. If the NDIA increases price limits during the term of this agreement (such as annual indexation or Fair Work Commission wage determinations), the rates charged will adjust in accordance with the gazetted NDIA limit without reducing agreed hours of support, unless otherwise renegotiated.

GST-FREE DECLARATION
The parties confirm that the supports delivered under this agreement satisfy the requirements of Section 38-38 of A New Tax System (Goods and Services Tax) Act 1999 and are therefore GST-free supplies to an NDIS participant with an active plan.

CANCELLATIONS & SHORT NOTICE POLICY
1. A cancellation is considered a Short Notice Cancellation if the participant gives less than 2 clear business days notice for standard supports (or 7 business days for complex disability support worker arrangements, in line with NDIS rules).
2. For Short Notice Cancellations, the Provider may claim up to 100% of the agreed fee from the participant's NDIS plan.
3. The Provider will make all reasonable efforts to provide alternative billable activities (such as resource preparation or indirect support) where appropriate.

RIGHTS & RESPONSIBILITIES
The Provider agrees to:
- Deliver supports in a safe, competent manner respecting the participant's dignity and human rights.
- Comply with the NDIS Code of Conduct and NDIS Practice Standards.
- Give reasonable notice if unable to deliver a scheduled service.
- Maintain participant confidentiality in accordance with the Privacy Act 1988 (Cth).

The Participant / Representative agrees to:
- Treat support workers with dignity, courtesy, and respect.
- Inform the Provider promptly if their NDIS plan changes, is suspended, or expires.
- Provide prompt notice for appointment cancellations.

FEEDBACK, COMPLAINTS & INCIDENT MANAGEMENT
If the participant or their representative is dissatisfied with any service delivered, they may contact:
- Internal Provider Contact: [Complaints Officer Name] on [Phone] or [Email].
- NDIS Quality and Safeguards Commission:
  Phone: 1800 035 544 (free call)
  Website: www.ndiscommission.gov.au
  Email: feedback@ndiscommission.gov.au

AGREEMENT TERM & REVIEW
This agreement commences on [Start Date] and continues until [End Date / Plan Expiry Date], unless terminated earlier by either party giving [14 / 28] days written notice.

SIGNATURES & CONSENT
By signing below, the parties confirm they have read, understood, and agreed to the terms of this Service Agreement.

Participant / Representative Signature:
Name: ___________________________
Role: [Participant / Nominee]
Date: [DD/MM/YYYY]

Provider Authorised Signatory:
Name: ___________________________
Title: [Director / Operations Manager]
Date: [DD/MM/YYYY]