Don't lose hours you've already agreed.
A service agreement only protects your supports if the people who control the funding know about it. fair·enough. sends the signed agreement to the support coordinator and plan manager the moment it's signed, follows up the signature for you, and warns you before the plan runs out.
Four ways providers lose agreed hours
When funding decision-makers are not told about your agreement, small misunderstandings become lost hours.
The participant finds another provider
A new provider starts with your participant and says there's no service agreement in place. If nobody else has seen yours, the hours for the rest of that plan can go with them.
The participant, support coordinator and plan manager all hold the signed agreement from day one.
The plan manager queries the rate or the line item
You invoice, and the plan manager queries or rejects it because they were never told what was agreed. You spend weeks proving what was arranged.
The plan manager gets the signed agreement and schedule of supports automatically.
The plan runs out of money before your final invoice
A plan gets tight or other supports draw down the category. Without your allocation recorded, the budget runs out before your invoice is processed.
The coordinator and plan manager have your agreed schedule on file from day one, so your supports are budgeted.
The agreement runs out unnoticed
The plan ends or rolls over and you keep delivering on an agreement that has expired. The claims for that gap are the ones that get queried.
Warns you 60 and 30 days before the plan ends, so the renewal is signed before the old agreement lapses.
What would one slip cost you?
We won't guess how often this happens to you. Here's what it costs when it does.
Default: $73.58 (2026-27 weekday daytime support limit)
Another provider takes over
Losing services to another provider who says you have no service agreement
Plan manager knocks back a fortnight
Rejected or frozen claims while you prove what was agreed
Support coordinator cuts your hours
Hours trimmed when a plan gets tight and your agreement is not on file
Agreement lapses before the renewal is signed
Supports delivered with no current agreement, open to query
One avoided incident pays for fair·enough. many times over.
Signed on their phone. No login, no printing.
Click through the 3-step simulation below to see what signing looks like for your participant.
Hi Alex, your service agreement for the 2026-27 plan year is ready to sign. No login or app required.
And about 2 hours back per participant, every year
The same four jobs, every participant, every year.
| Task | By Hand | With fair·enough. | Time Saved |
|---|---|---|---|
| Keeping the support coordinator and plan manager informed about the agreement | min | 0 min | 60 min |
| Chasing the participant to sign: two follow-ups at 15 min each, signing on average after the second | min | 0 min | 30 min |
| Reminding them the plan is running out | min | 0 min | 15 min |
| Creating the new service agreement | min | 10 min | 20 min |
| Total per participant | 135 min | 10 min | 125 min (2 hr 5 min) |
Times are from our own practice at Devoted Abilities. Change them to match yours.
How it works
Four simple steps to make sure your agreed hours are protected from day one.
1. Set up the agreement
Pick your template, add the supports. About 10 minutes.
2. Send one link
The participant or their representative gets it by SMS or email.
3. They sign on their phone
No account, no app.
4. Everyone is told
The support coordinator and plan manager get the signed copy. You get a warning 60 and 30 days before the plan ends.
Frequently Asked Questions
Everything you need to know about protecting your agreed hours and agreements.
Make sure everyone knows what was agreed.
A service agreement only protects your supports if the coordinator and plan manager hold the signed copy.
No credit card required. Full feature access during your 14-day trial.